For Magento stores with failed releases, broken handovers, or a project that keeps slipping. We find the root cause, fix the immediate risks, and help your team release with confidence again.
Choose rescue when a project or release is failing now. Choose support when the store is stable and you need ongoing help.
Magento rescue results
We start with the facts: what is failing, how it affects the business, and which fix reduces the most risk. Progress is checked at each step.
Recovery horizon
6-week Prime badge recovery
From our Prime recovery case study after SLA and sync issues disrupted marketplace delivery.
Commercial rebound
+112% sales lift post-recovery
Measured in the week after Prime eligibility and reliable order handling were restored.
Delivery reliability
99%+ SLA performance
SLA performance stayed above 99% in the quarter after the fixes.
Rescue is for a project that is failing or blocked now, not routine maintenance. We fix the urgent problems first, then get planned work moving again.
Every release introduces new bugs, so your team is worried that the next update will break checkout or another important feature.
Planned work keeps slipping, requests pile up, and you cannot get a clear date for important features to go live.
Quick fixes and changes to Magento core have made the store difficult, risky, and expensive to improve.
Your current agency is slow to respond, avoids clear answers, or cannot explain how it will get the project back on track.
We inspect the code, recent changes, release process, and past problems to find why the project keeps failing.
We reduce the chance of another outage and fix repeated failure patterns before adding more features.
We improve testing, releases, responsibility, and handover so your team can make changes more safely after the rescue.
Issues ranked by customer impact, business risk, release risk, and how urgently they need fixing.
Clear explanation of what was found, where it sits in the platform, and why it matters.
A practical order for urgent fixes, speed work, integrations, safer releases, and longer-term improvements.
A working session that explains the findings, answers business and store questions, and helps you decide what to do next.
You share the relevant store access, messages, and code so we can understand what is failing and what is affected.
We identify the main blockers and give you a clear plan showing what to fix first and what can wait.
We handle the highest-priority fixes first, improve the release process, and resolve the main code conflicts.
Once the project is stable, we either hand it back clearly or continue with monthly support.
Clear answers about urgent Magento rescue, access, timings, and next steps.
Don't wait for the next outage. We'll help find the problem and get the store back on track.
Ask for Magento HelpChoose the Magento service that best matches the problem you need to solve.
Rescue enquiry flow
After you contact us, a senior Magento engineer reviews what is failing and how it affects the business. You receive practical next steps directly from someone who understands Magento, with no sales pressure.
Tell us what is failing, delayed, or affecting revenue.
A senior Magento engineer reviews what is happening, what changed, and what is at risk.
You receive a clear recommendation on what to fix first and which type of help makes sense.
If you want us to help, we agree the priorities, cost, and next step before work begins.
Related checklist
Use this checklist to note the problems, risks, and affected systems before you contact us. It helps us understand your situation more quickly.
We fix the immediate release problems, make responsibilities clear, and leave your team with a practical plan for what comes next.